We hope you are satisfied with your order, but in the event the items supplied were not as described or, were damaged during transit, you may be entitled to an exchange or refund within 30 days of purchase, providing the items are returned in their original condition.
We will process a refund or exchange within 3-5 business days upon receipt of the goods. Refunds (excluding shipping/delivery charges) will be made against the original payment method. If the order was paid by bank transfer, we do require your bank details in order for us to facilitate the refund.
We cannot accept any product that we reasonably believe has been used and, in such circumstances, we will notify you that no refund is available. Your items will be returned to you within 14 days of notification.
Before returning your goods, please follow these steps:
STEP 1 - CONTACT US
Before returning any item, you must contact us in the first instance to advise your reason for return or exchange. An approval number will be provided which must be included with your return, along with the original purchase receipt.
STEP 2 - RETURN PRODUCT
Items must be returned to us in their original condition within 30 days from when your order was dispatched from our warehouse. Please ensure that the returned parcel is properly packed and sealed. We strongly advise that your parcel is returned using a trackable delivery method as we cannot be held liable for items that are misplaced or lost during transit. Unfortunately, we are unable to complete a refund or exchange if an item is damaged during transit therefore, we recommend packaging your returned item securely.
It is important to include your original receipt, return authority number and your preference of either a refund or exchange with the returned item.
STEP 3 - PROCESSING THE RETURN OR EXCHANGE
Upon receipt of your returned item and providing it is received in a resalable condition, we will process the refund or exchange within 3-5 business days. For exchanges, shipping charges will need to be paid for prior to us sending out your replacement item. Please allow 7-10 business days for delivery.
Damaged, Faulty or Incorrect Items
Please contact us immediately if the goods you receive are damaged, faulty or not what you originally ordered and we will be happy to exchange the items or offer you a refund.
Our Returns and Exchanges policy does not exclude or replace your statutory rights under Australian Consumer Law.